Returns & Exchanges

At Michael Jones Jeweller, we want you to be delighted with your purchase; however, if you are not completely satisfied, you can return your item within 30 days for a full refund or exchange.

1

Initiate Your Return

Contact our customer service team or log into your account to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.

2

Package Your Item

Place the unworn jewelry in its original designer packaging, ensuring all certificates, warranty cards, and protective seals are included.

3

Secure Shipping

Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location, ensuring you obtain a proof of postage receipt.

4

Inspection and Refund

Once our master jewelers verify the item's condition, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing